FAQs
NEED HELP?
FREQUENTLY ASKED QUESTIONS
ORDERS
1. Can I cancel my order after I've placed it?
Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.
2. Can I change or modify my order?
Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.
3. How do I check my order status?
Florasis makes it easy for everyone to check his/her orders. There are 2 ways for your reference:
1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your WOSADO account and click on "My Orders", you will be able to view all your orders and the current status of each order.
If you experience any issues when checking your order status, please reach out to Customer Service
Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.
2. Can I change or modify my order?
Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.
3. How do I check my order status?
Florasis makes it easy for everyone to check his/her orders. There are 2 ways for your reference:
1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your WOSADO account and click on "My Orders", you will be able to view all your orders and the current status of each order.
If you experience any issues when checking your order status, please reach out to Customer Service
PAYMENTS
1. Which payment methods do you accept?
We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
WOSADO does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
2. Will I be charged international bank fees?
All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.
3. How to pay with gift card/coupon?
Pay With Gift Card:
You may enter the gift card number when you are checking out. The amount will be deducted from the gift card. If the payable balance is more than the balance on the gift card, you may select other payment methods to pay for the remaining amount.
If an order is paid by a gift card and a refund was requested, the portion paid by the gift card will be returned to the gift card.
Pay With Discount/Event Coupons:
To use your Gift Card or Discount/Event Coupons, simply check the applicable box during the checkout process on wosado.com.
Kindly note normally coupons have an expiration date and minimum order amount restrictions. It depends on special circumstances when coupons were earned. No restrictions on the application of a Gift Card.
1. Which payment methods do you accept?
We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
WOSADO does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
2. Will I be charged international bank fees?
All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.
3. How to pay with gift card/coupon?
Pay With Gift Card:
You may enter the gift card number when you are checking out. The amount will be deducted from the gift card. If the payable balance is more than the balance on the gift card, you may select other payment methods to pay for the remaining amount.
If an order is paid by a gift card and a refund was requested, the portion paid by the gift card will be returned to the gift card.
Pay With Discount/Event Coupons:
To use your Gift Card or Discount/Event Coupons, simply check the applicable box during the checkout process on wosado.com.
Kindly note normally coupons have an expiration date and minimum order amount restrictions. It depends on special circumstances when coupons were earned. No restrictions on the application of a Gift Card.
CATEGORY
1. Where do you ship my order?
All products are dispatched from China warehouse.
2. What countries or regions do you ship to?
Please refer to the link below to check if we ship to your country:
3. When will my order ship?
We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.
4. Can I change shipping address?
WOSADO store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.
Question
You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.
6. How can I track my package?
Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)
7. My international tracking is not updating.
We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)
If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.
8. Are there any additional fees/custom duties involved in international shipping?
International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.
9. My package says delivered, but I didn’t receive it.
In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.
If you’re still unable to locate the package, please contact our customer care service@wosado.com
10. What will happen if I refuse to receive the package?
For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls
* Customer refuses to accept package/ complete customs clearance
* Didn't collect package by the deadline
1. Where do you ship my order?
All products are dispatched from China warehouse.
2. What countries or regions do you ship to?
Please refer to the link below to check if we ship to your country:
3. When will my order ship?
We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.
4. Can I change shipping address?
WOSADO store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.
Question
You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.
6. How can I track my package?
Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)
7. My international tracking is not updating.
We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)
If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.
8. Are there any additional fees/custom duties involved in international shipping?
International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.
9. My package says delivered, but I didn’t receive it.
In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.
If you’re still unable to locate the package, please contact our customer care service@wosado.com
10. What will happen if I refuse to receive the package?
For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls
* Customer refuses to accept package/ complete customs clearance
* Didn't collect package by the deadline